The Care Quality Commission (CQC) has rated the quality of care provided by The Sheepmarket Surgery as ‘good’ following a recent inspection.
The practice which operates from Ryhall Road, Stamford, provides primary medical care services to approximately 14,000 registered patients.
Inspectors found that the practice is providing high quality, safe, caring and effective care; which meets the needs of the population it serves, is responsive to the needs of patients and is well-led. The CQC has published its full inspection report on its website (www.cqc.org.uk). It highlights several areas of good practice, including:
- Patients are treated with compassion, dignity and respect and were involved in their care and decisions about their treatment
- 95% of patients found the receptionists helpful at the practice
- The practice has good facilities and was well equipped to treat patients and meet their needs
- Information about services and how to complain were available and improvements to services were made as a result of comments received
Dr Steve Reiss, Senior Partner at the Sheepmarket Surgery said:
"The fantastic result shows the hard work and determination by everyone and ensures we continually provide the highest quality safe services to all of our patients. Hard work, compassion and patient centred care has been a guiding principal at the practice for many years and is one that we will continue to build on in the future.”
Emma Downs, Practice Manager said:
"As a practice we are really pleased that the CQC has recognised all of the hard work we do to ensure that we have achieved this rating. We are continually looking at ways of improving our services to all of our patients and we actively encourage and listen to all comments and suggestions and where possible we respond and make positive changes to enhance patient experience.”
“General Practice is facing continuing challenging times with GP recruitment in Lincolnshire being of a particular concern and this result demonstrates what practices across the county can achieve.”
Rebecca Neno, Deputy Chief Nurse at South Lincolnshire Clinical Commissioning Group added:
“This rating is a testament to how the practice has worked so hard to deliver high quality services to the patients they treat. General Practice in Lincolnshire is responding to the demands of our patients and the practice has embraced the ethos of listening to, and making improvements, were appropriate, to the requests made by patients. This has in turn resulted in high patient satisfaction levels and patients saying they were treated with compassion, dignity and respect. By involving patients in decisions about their treatment and care really can make a difference.”