Good communications is important for effective engagement; where service users are engaged, satisfaction with health services rises. Therefore, first class communications that fosters engagement is fundamental to the CCG’s performance and its ability to deliver first class healthcare for our patients.
We are a clinically led organisation and commission – or buy – healthcare services for patients, carers and their families. Strong engagement, clinically and with our patients, communities and stakeholders to involve all of them in our decision-making process, plays a vital role in shaping the future of health and social care services in the county.
Communication and engagement principles
We will ensure that we are always:
- Open, honest and transparent
- Accurate, fair and balanced
- Timely and relevant
- Reflecting the diversity of our population in our engagement
- Respectful of all our stakeholders
- Involving communities that experience the greatest health inequalities and poorest health
- Tailor and target our engagement to involve different groups, including hard to reach groups
- Explaining how we will use information gathered through public involvement
- Evaluating our activities to learn from them
- Cost effective
- Clear, using plain English and accessible, in line with the NHS England information accessibility standards
Working with our Partners
The CCG works closely with partner organisatons in an attempt to maximise the health and wellbeing of our population. For example, we are a member of the South Holland Health and Wellbeing Network which is organised by South Holland District Council to raise awareness of organisations/clubs and groups available; to help signpost residents of South Holland to this support; as well as identifying opportunities to increase provision of Health and Wellbeing in our area.